Disclaimer

Suracode

Effective Date: 6 February 2026 Last Updated: 6 February 2026

Important Notice

PLEASE READ THIS DISCLAIMER CAREFULLY BEFORE USING SURACODE.

Suracode is a communication and verification tool. It is designed to help families protect themselves against impersonation scams, including those using artificial intelligence to clone voices. However, there are important limitations you must understand.

1. Not a Replacement for Emergency Services

Suracode is NOT a substitute for emergency services.

In any emergency, call 999 (UK), 911 (US), 000 (AU), or your local emergency number
Do not rely on this App in life-threatening situations
The App does not contact emergency services
The App does not track your location for emergency purposes

2. No Guarantee of Scam Prevention

Suracode cannot guarantee protection against all scams or fraud.

What the App Does

Provides a shared code word for your family
Syncs the code word across devices in real-time
Helps you verify that a caller is who they claim to be
Provides scam alerts from official sources (NCSC, Action Fraud, FCA, etc.)
Offers a scam pattern checker to compare suspicious messages against known indicators (Pro feature)
Enables family voting on suspicious content (Pro feature)
Provides daily gestures to verify video callers (Pro feature)

What the App Cannot Do

Prevent all scams or impersonation attempts
Guarantee that scammers will not find ways to bypass verification
Protect against scams that do not involve voice impersonation
Detect all scams with the pattern checker
Guarantee accuracy of scam alerts
Replace good judgement and caution

Why This Matters

Scammers are constantly evolving their techniques. While a family code word is recommended by security experts (including the FBI, Which?, and the National Cybersecurity Alliance) as a useful layer of protection, it is not foolproof.

Examples of scenarios where the code word may not help:

A scammer who has already obtained your code word through other means
Social engineering attacks that do not require voice verification
Phishing emails or text messages
Scams targeting online accounts or passwords
In-person impersonation

Always exercise caution:

Be suspicious of unexpected requests for money
Verify requests through multiple channels (call back on a known number)
Never share banking details or PINs with anyone
Report suspected scams to Action Fraud (UK): https://www.actionfraud.police.uk

3. Scam Pattern Checker Limitations (Pro Feature)

The scam pattern checker uses on-device text recognition (OCR) to compare screenshots against a database of known scam indicators.

What You Should Know

Privacy: Screenshots are processed entirely on your device — images are never uploaded to our servers
Informational only: Results indicate possible scam patterns, not definitive proof
False positives: Legitimate messages may be flagged as suspicious
False negatives: Some scams may not be detected, especially new or sophisticated techniques
Pattern-based: The checker compares against known indicators (urgency, financial requests, impersonation, etc.) but cannot understand context
Not a substitute: Always verify suspicious messages through official channels, regardless of results

Scam Patterns Checked

The checker compares against these common indicator categories:

Category	Examples
Urgency Pressure	"Act now", "expires today", "urgent"
Financial Request	"Bank account", "gift card", "transfer money"
Impersonation	"Amazon", "HMRC", "your bank"
Suspicious Links	"Click here", "verify your account"
Personal Info Request	"Password", "PIN", "verification code"
Threats	"Arrest", "legal action", "account closed"
Too Good To Be True	"Winner", "lottery", "congratulations"
Secrecy	"Don't tell anyone", "keep this secret"

Remember: Scammers are sophisticated. A message that passes the checker may still be a scam. A message that fails may be legitimate. Use your judgement.

4. Scam Alerts Limitations

Scam alerts are sourced from official UK, US, and AU organisations including:

National Cyber Security Centre (NCSC)
Action Fraud
Financial Conduct Authority (FCA)
Which?
UK Finance
Age UK
Citizens Advice
FTC (US)
Scamwatch (AU)
And other trusted sources

Important Disclaimers

Third-party content: We aggregate alerts from external sources and cannot guarantee their accuracy
Not comprehensive: Alerts may not cover all active scams in your area
Timeliness: There may be delays between a scam emerging and an alert being published
Caching: Alerts are cached locally on your device for offline access and refresh when you're online
Regional: Alerts are filtered by region (UK, US, AU) based on your device locale
Informational only: Alerts are for awareness purposes and do not constitute advice

5. Family Voting Limitations (Pro Feature)

The family voting feature allows you to ask family members whether they think a message is a scam.

How It Works

You share a screenshot with family members externally (via WhatsApp, text, email, or in person)
You create a vote in the App
Family members vote: Scam / Not Sure / Safe
You see the results

Important Disclaimers

External sharing: Screenshots are shared outside the App — we do not store or transmit them
Opinions only: Votes represent your family's opinions, not verified facts
Not expert advice: Family members are not fraud experts (unless they happen to be!)
Your decision: The final decision about how to respond remains your responsibility
No liability: We are not liable for decisions made based on family votes

6. Deepfake Video Call Check Limitations (Pro Feature)

The deepfake video call check provides a daily rotating gesture that family members can use to verify each other on video calls.

How It Works

Each day, a different gesture is shown to all family members (e.g., "Look up, then down" or "Touch your right ear")
On a video call, ask the other person to perform today's gesture
If they can do it correctly and naturally, they're more likely to be real

Important Disclaimers

One layer only: This is one verification method, not a guarantee against deepfakes
Advancing technology: Deepfake AI is improving rapidly; future technology may be able to perform gestures in real-time
Predictability: Gestures rotate daily, but the pattern is the same for all users — sophisticated attackers may find ways to predict them
User error: Family members may forget the gesture or perform it incorrectly
Not foolproof: Always combine with other verification (ask questions only the real person would know)
Trust your instincts: If something feels wrong on a video call, it probably is
No verification capability: The App displays the gesture to you — it does not record, monitor, or verify whether any person performed the gesture. It cannot confirm or deny anyone's identity on a video call.

7. Evidentiary Limitations and Anti-Fraud Provision

IMPORTANT: No output of this App — including risk levels, votes, gestures, audit records, or any other feature — is intended for use as evidence, proof, supporting material, or due diligence in any legal, regulatory, insurance, banking, financial, or dispute resolution proceeding of any kind.

This applies to every feature:

Scam Checker results — A low-risk or no-risk result does not prove that a message is safe, legitimate, or free from fraud. It cannot be used as evidence of due diligence, verification, or good faith in any proceeding or claim — whether against Dignity Labs Ltd, a bank, an insurer, or any other party.
Family vote results — A vote outcome does not prove consensus, expert opinion, or verification of any message. It cannot be used as evidence of any of these things.
Deepfake gesture check — The gesture check does not prove that a video caller's identity has been verified. The App cannot confirm or deny anyone's identity. It cannot be used as evidence of identity verification.
Family code word — Successful or unsuccessful use of a code word does not prove that any person's identity has been confirmed or denied. It cannot be used as evidence of identity verification.
Audit logs — Logs maintained by the App are for internal purposes only. They are not designed or intended as forensic, legal, or regulatory evidence.

Using any App output in the ways described in this section is expressly prohibited under the Terms of Service and is a material breach of those Terms.

Dignity Labs Ltd is not liable for any consequence arising from anyone using any App output in any proceeding, claim, or dispute.

8. Technical Limitations

Internet Connectivity

The App requires an internet connection for code word sync
Offline access is limited to the last synced code word
Delays may occur in poor network conditions
Scam alerts require connectivity to refresh (cached alerts available offline)

Device Compatibility

We cannot guarantee compatibility with all devices
Older operating systems may have limited functionality
Some features may not work on all devices
OCR accuracy may vary by device

Push Notifications

Notification delivery depends on:
Your device settings
Network conditions
Operating system limitations
Apple/Google notification services
We cannot guarantee instant delivery of notifications

Biometric Authentication

Biometric features (Face ID, Touch ID, fingerprint) depend on your device
We are not responsible for failures in device biometric systems
Always set a PIN as a backup

9. Data and Encryption

End-to-End Encryption

Your code word is encrypted on your device before being transmitted. We cannot decrypt it. However:

Encryption is only as secure as your device and PIN
If someone gains access to your unlocked device, they can see your code word
We cannot recover your code word if you lose access
We cannot verify the security of your device

Screenshots and Scam Checker

Screenshots processed by the pattern checker never leave your device
Text extracted from images is not stored or transmitted
We cannot see what you scan

Data Loss

We are not responsible for data loss due to device failure, theft, or damage
We are not responsible for data loss due to user error (e.g., leaving a family group)
We recommend keeping your code word memorable but secure

10. Third-Party Services

Suracode relies on third-party services:

Service	Purpose	Disclaimer
Supabase	Cloud database and authentication	We are not responsible for Supabase outages or data breaches
Google	Authentication (Sign-In), app distribution, notifications, payments	We are not responsible for Google service outages or policy changes
Apple	Authentication (Sign-In, where available), app distribution, notifications, payments	We are not responsible for App Store policies or Apple service outages
ML Kit	On-device text recognition	Processing is local; we are not responsible for OCR accuracy

We select reputable providers, but we cannot control their services or guarantee their availability.

11. User Responsibility

You are responsible for:

Security

Keeping your device secure
Setting a strong PIN (not 1234, 0000, etc.)
Not sharing your PIN with others
Maintaining the security of your Google or Apple account
Enabling biometric authentication where available
Keeping your device software updated

Family Group Management

Only inviting trusted family members
Not sharing invite codes publicly
Sharing invite codes through secure channels (in person, private message, etc.)
Removing members who should no longer have access
Notifying family if you suspect a security breach

Verification Practices

Still exercising judgement when receiving calls
Using the code word as ONE verification method, not the only one
Calling back on known numbers to verify unexpected requests
Teaching family members (especially elderly relatives) how to use the App properly
Using common sense even when the scam checker shows "low risk"

External Sharing

You are responsible for how you share screenshots externally for family voting
We recommend using secure messaging apps
Do not share sensitive content publicly

12. Medical and Mental Health Disclaimer

Suracode is NOT designed to address:

Anxiety disorders
OCD (Obsessive-Compulsive Disorder)
Mental health conditions
Medical emergencies

If the fear of scams is causing significant distress, please consult a healthcare professional. The App is a practical tool, not a therapeutic intervention.

13. Legal Limitations

No Legal Advice

This App and its accompanying documentation do not constitute legal advice. If you have been a victim of fraud:

Contact your bank immediately
Report to Action Fraud (UK): 0300 123 2040
Report to FTC (US): 1-877-382-4357
Report to Scamwatch (AU): 1300 795 995
Report to the Canadian Anti-Fraud Centre (Canada): 1-888-495-8501
Consult a legal professional if needed

Evidence

While the App logs certain events for internal purposes:

These logs are not designed or intended as admissible evidence in any legal proceeding
No output of the App proves due diligence, identity verification, or good faith
We make no guarantees about the evidentiary value of any App data
Consult a legal professional regarding evidence requirements
See Section 7 (Evidentiary Limitations) for full details

Liability

Our liability is limited as set out in the Terms of Service. We are not liable for losses arising from:

Scams or fraud, even if you used the App
Reliance on the App, scam checker, alerts, or family votes as your sole security measure
Technical failures or service interruptions
Actions of family members within your group
Deepfakes that bypass the gesture verification
Use of any App output in any legal, insurance, banking, or dispute proceeding

14. Age-Related Considerations

For Families with Elderly Members

Suracode is designed to be simple for elderly users. However:

Elderly users may need help setting up the App
Regular practice is recommended
Consider writing down the code word in a secure place as a backup
Help elderly relatives understand how to use the scam checker
The App supplements, but does not replace, good communication with elderly family members

For Families with Children

Children under 13 should not use the App without parental supervision
Teach children about scam awareness alongside using the App
The App is one part of a broader conversation about online safety

15. Availability

The App is intended for use in the United Kingdom, European Union/EEA, United States, Australia, and Canada. If you access the App from outside these regions, you do so at your own initiative and are solely responsible for compliance with local laws.

16. No Warranty

THE APP IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:

Warranties of merchantability
Fitness for a particular purpose
Non-infringement
Accuracy or reliability of scam pattern checking
Accuracy of scam alerts
Effectiveness against deepfakes
Uninterrupted or error-free operation

17. Changes to This Disclaimer

We may update this Disclaimer from time to time. Continued use of the App after changes constitutes acceptance of the updated Disclaimer.

18. Contact Us

If you have questions about this Disclaimer:

Dignity Labs Ltd Company Number: 16954194 Registered in England and Wales

Email: [email protected] Website: https://dignitylabs.co.uk

Summary

Point	Summary
Is this a security guarantee?	No. It's one layer of protection, not a complete solution.
Can the pattern checker detect all scams?	No. It compares against known indicators but may miss sophisticated scams or flag legitimate messages.
Are scam alerts always accurate?	No. They come from trusted sources but we can't guarantee accuracy or completeness.
Should I trust family votes?	Use them as input, not as the final decision. Your family aren't fraud experts.
Does the gesture check stop all deepfakes?	No. It helps but sophisticated AI may bypass it in future.
Can I use results as evidence?	No. No output of the App is intended for use in any legal, insurance, banking, or dispute proceeding.
Should I still be cautious?	Yes. Always verify unexpected requests through multiple channels.
Does this replace emergency services?	No. Call 999/911/000 in emergencies.
What if I'm still scammed?	Report to Action Fraud (UK), FTC (US), Scamwatch (AU), or Canadian Anti-Fraud Centre (Canada) and your bank. The App reduces risk but cannot eliminate it.
Who is responsible for security?	Both of us — we provide the tool, you use it wisely.
Where is the App available?	UK, EU/EEA, US, Australia, and Canada.

Remember: A family code word is recommended by security experts as a valuable protection against AI voice scams. Suracode makes this easy and adds extra tools like scam pattern checking and alerts. But no tool can replace vigilance, good judgement, and open communication with your family.

If in doubt, hang up and call back on a number you know.

This Disclaimer was last updated on 6 February 2026.