Dignity Labs — Base Terms
These base terms apply to all Dignity Labs applications. Each app also has its own addendum with app-specific terms. The addendum prevails where there is any conflict.
Suracode App Terms Addendum · Suracode Web Terms Addendum · Pocket Proof Terms Addendum
Dignity Labs Ltd is a company registered in England and Wales (Company Number 16954194). You can contact us at [email protected].
We build mobile applications designed to help individuals and families protect themselves against modern threats including scams, fraud, and digital manipulation.
By downloading, installing, or using any Dignity Labs application (each, the "App"), you agree to be bound by these base terms and any applicable app-specific addendum. If you do not agree, do not use the App.
If you are under 18, you must have the permission of a parent or guardian to use the App. By using the App you confirm you are 18 or over, or that you have such permission.
We may update these terms from time to time. We will indicate the "Last Updated" date at the top. Continued use of the App after changes are posted constitutes acceptance of the updated terms. If a change materially affects your rights, we will take reasonable steps to notify you — for example, through an in-app notice.
Each Dignity Labs application provides specific features described in its app-specific addendum. We provide the App on an "as is" and "as available" basis. We do not guarantee that the App will always be available, uninterrupted, or error-free. We reserve the right to modify, suspend, or discontinue any feature or the App itself at any time, with or without notice.
Where an app requires authentication, it uses third-party providers (Google Sign-In and Apple Sign-In) to verify your identity. You do not create an account directly with Dignity Labs Ltd. Your sign-in credentials are managed entirely by Google or Apple. We do not store your password or authentication credentials. We are not responsible for the security of your Google or Apple account — if you believe your Google or Apple account has been compromised, contact that provider directly. Some apps (such as Pocket Proof) do not require authentication at all.
You agree to provide accurate information when using the App. You must not impersonate any person or entity or misrepresent your identity or affiliation with any person or entity.
We may suspend or terminate your access to the App if we reasonably believe you have breached these terms, are misusing the App, or are acting in a way that is harmful to other users or to us. You may delete your data at any time — see the deletion process in the relevant app-specific addendum, or contact us at [email protected].
You agree to use the App only for lawful purposes and in accordance with these terms. You must NOT:
App-specific addenda may add further prohibited uses relevant to that app's features.
All content, features, and functionality of the App — including but not limited to text, graphics, logos, icons, images, and software — are owned by Dignity Labs Ltd or our licensors and are protected by applicable intellectual property law.
We grant you a limited, non-exclusive, non-transferable, revocable licence to use the App for your personal, non-commercial use, subject to these terms. No other rights are granted.
You retain ownership of any content you create within the App (such as a family code word). By using the App, you grant us a limited licence to process that content solely to provide the service to you.
Our Privacy Policy explains how we collect, use, and protect your information. By using the App you agree to our Privacy Policy. Each app also has a privacy addendum covering app-specific data practices.
The App may integrate with or rely on third-party services (including authentication providers, cloud infrastructure, and payment processors). Your use of those services is subject to their own terms and privacy policies. We are not responsible for the practices or content of third-party services.
Some features require a paid subscription. Pricing, billing terms, and cancellation terms are set out in the app-specific addendum. All payments are processed by and through your Google Play or Apple App Store account. Your billing relationship for subscriptions is with Google or Apple, not with Dignity Labs Ltd. We do not process, store, or have access to your payment card data.
Subscriptions auto-renew unless cancelled through your app store account settings. Refund requests, billing disputes, and payment queries should be directed to your app store provider. Refunds are subject to the app store's refund policy and applicable consumer law (including the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013 where applicable).
To the fullest extent permitted by law, the App is provided "as is" and "as available" without warranties of any kind, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement.
We do not warrant that the App will be uninterrupted, error-free, or free from harmful components. We do not warrant that any results obtained from use of the App will be accurate, reliable, or fit for any particular purpose.
Nothing in these terms affects your statutory rights as a consumer under UK law, including the Consumer Rights Act 2015.
To the fullest extent permitted by law, Dignity Labs Ltd shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, data, goodwill, or other intangible losses, arising from or in connection with your use of, or inability to use, the App.
Our total aggregate liability to you arising from or in connection with these terms or your use of the App shall not exceed the greater of (a) the amount you have paid for subscriptions to the App in the twelve months preceding the claim, or (b) £50.
Nothing in these terms limits or excludes our liability for:
You agree to indemnify and hold harmless Dignity Labs Ltd and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising from your breach of these terms or your use of the App in a manner not permitted by these terms.
These terms are governed by the laws of England and Wales. Any dispute arising from or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales, except that if you are a consumer resident in Scotland, Northern Ireland, or another jurisdiction within the UK, you may also bring proceedings in the courts of that jurisdiction.
We encourage you to contact us first at [email protected] before initiating any formal dispute. We aim to resolve complaints within 30 days.
Depending on where you are located, the following additional terms apply.
If you are a consumer in the United Kingdom, these terms are subject to mandatory consumer protections under the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Nothing in these terms affects your statutory rights. You have a 14-day right to cancel any paid subscription without giving a reason, starting from the date of purchase. To exercise this right, cancel through your app store account or contact us at [email protected]. If you have already used premium features during the cancellation period, you may be charged a proportionate amount.
If you are a consumer in the European Union or European Economic Area, you have a 14-day right to withdraw from any paid subscription without giving a reason. To exercise this right, contact us at [email protected] or cancel through your app store. If you have already used premium features during the withdrawal period, you may be charged a proportionate amount. You may also use the EU Online Dispute Resolution platform at https://ec.europa.eu/consumers/odr. You may bring proceedings in the courts of your country of residence.
California Residents: Under the California Consumer Privacy Act (CCPA/CPRA), you have the right to know what personal information we collect, request deletion, and opt out of sale of personal information. We do not sell personal information. See our Privacy Policy for details.
Arbitration: To the extent permitted by law, any disputes arising from these terms or your use of the App shall be resolved through binding arbitration rather than in court, except that you may assert claims in small claims court. You waive any right to participate in a class action lawsuit or class-wide arbitration. This does not affect any non-waivable statutory rights you may have.
If you are a consumer in Australia, nothing in these terms excludes, restricts, or modifies any consumer guarantee under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010). Our liability for breach of a consumer guarantee is limited to resupplying the services or paying the cost of having them resupplied.
If you are a consumer in Canada, your rights under applicable federal and provincial consumer protection legislation are preserved. Nothing in these terms limits or excludes any right or remedy that cannot be limited or excluded under applicable Canadian law.
If any provision of these terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remaining terms will remain in full force and effect.
These terms, together with the applicable app-specific addendum and our Privacy Policy, constitute the entire agreement between you and Dignity Labs Ltd regarding the App, and supersede all prior agreements and understandings.
If you downloaded the App from the Apple App Store, you acknowledge that these terms are between you and Dignity Labs Ltd only, and not with Apple Inc. ("Apple"). Apple has no obligation to furnish any maintenance or support services with respect to the App. To the maximum extent permitted by applicable law, Apple has no warranty obligation with respect to the App. Apple is not responsible for addressing any claims by you or any third party relating to the App or your possession and use of the App, including product liability claims, any claim that the App fails to conform to any applicable legal or regulatory requirement, and claims arising under consumer protection or similar legislation. Apple is not responsible for the investigation, defence, settlement, or discharge of any third-party intellectual property infringement claim. Apple and its subsidiaries are third-party beneficiaries of these terms. Upon your acceptance of these terms, Apple will have the right (and will be deemed to have accepted the right) to enforce these terms against you as a third-party beneficiary.
If you downloaded the App from Google Play, you acknowledge that Google LLC is not a party to these terms and has no obligations or liability under them. Any claims relating to the App must be directed to Dignity Labs Ltd, not to Google.
For questions about these terms, contact us at [email protected].
© 2026 Dignity Labs Ltd · Company 16954194 · Registered in England and Wales · All rights reserved