Terms of Service

Suracode

Effective Date: 7 February 2026 Last Updated: 7 February 2026

1. Introduction

These Terms of Service ("Terms") govern your use of the Suracode mobile application ("the App", "Service") provided by Dignity Labs Ltd ("we", "us", "our", "the Company").

By downloading, installing, or using the App, you agree to be bound by these Terms. If you do not agree, do not use the App.

2. About the Company

Dignity Labs Ltd Company Number: 16954194 Registered in England and Wales

Email: [email protected] Website: https://dignitylabs.co.uk

3. Description of Service

Suracode is a mobile application that allows families to:

Create and share a family code word
Sync the code word across multiple devices in real-time
Verify the identity of family members during phone calls
Store trusted contact numbers locally
Check suspicious messages for scam indicators (Pro feature)
Access curated scam alerts from official UK, US, and AU sources
Ask family members to vote on suspicious messages (Pro feature)
Verify video callers using daily rotating gestures (Pro feature)

The App is designed to help families protect themselves against voice impersonation scams, including those using artificial intelligence.

4. Eligibility

4.1 Age Requirements

You must be at least 13 years old to use the App
If you are between 13 and 18, you must have permission from a parent or guardian
Parents/guardians are responsible for any use by their children
We do not knowingly collect data from children under 13
If we discover a user is under 13, we will delete their data

We do not independently verify user age. Compliance with minimum age requirements is your sole responsibility.

For parents: We recommend that you set up and manage the App for younger family members, rather than having them create or join families independently.

4.2 Legal Capacity

By using the App, you confirm that: - You are at least 13 years old - If under 18, you have parental/guardian consent - You have the legal capacity to enter into these Terms in your jurisdiction

5. Account and Family Groups

5.1 Account Authentication

The App uses Google Sign-In (or Apple Sign-In where available) to authenticate your identity. Authentication is handled entirely by Supabase Auth, our backend infrastructure provider. When you sign in:

Your Google or Apple credentials are verified by the respective provider
Supabase Auth creates a session linked to an anonymous unique identifier (UUID)
We do not store your email address, display name, or authentication credentials in our application database
Your identity within the App is represented solely by an anonymous UUID

You are responsible for maintaining the security of your Google or Apple account. We are not liable for any unauthorised access resulting from compromise of your third-party authentication credentials.

5.2 Family Groups

Creating a family: One person creates a family group and becomes the "admin"
Joining a family: Others join by entering an invite code shared by an existing member
Invite codes: The invite code contains both a join code and encryption key (format: JOINCODE-ENCRYPTIONKEY)
Admin privileges: Only the admin can remove members. Any family member can change the code word (all changes are logged and visible to all members).
Leaving a family: Any member can leave at any time
Admin transfer: If the admin leaves, admin status transfers to the longest-standing member

5.3 Your Responsibilities

You are responsible for:

Keeping your PIN secure
Maintaining the security of your Google or Apple account used for authentication
Only inviting trusted family members
Not sharing invite codes publicly or with strangers
Sharing invite codes through secure channels (in person, encrypted messaging, etc.)
Notifying family members if you believe security has been compromised

5.4 Audit Trail and Transparency

All safety-critical actions within a family group — including safe word changes, compromised word alerts, and membership changes — are logged and visible to every member of that family group. No member, including the group admin, can make changes to the family's safety infrastructure without those changes being recorded and visible to all other members.

6. Acceptable Use

6.1 Permitted Use

You may use the App to:

Create and manage family code words
Verify the identity of family members
Protect yourself and your family from scams
Check suspicious messages using the scam checker
View scam alerts for informational purposes
Participate in family votes on suspicious content

6.2 Prohibited Use

You must NOT use the App to:

Engage in any illegal activity
Harass, threaten, or harm others
Impersonate another person or misrepresent your identity
Attempt to gain unauthorised access to our systems
Reverse engineer, decompile, or disassemble the App
Use automated systems or bots to access the App
Circumvent any security features
Use the App for any commercial purpose without our consent
Distribute malware or harmful code
Abuse the scam checker by uploading inappropriate content
Manipulate family votes or voting results
Use any output of the App — including risk levels, votes, gesture checks, or audit records — as evidence, proof, or supporting material in any legal, regulatory, insurance, banking, or dispute resolution proceeding (see Section 10.9)
Stage or fabricate reliance on any feature of the App to support a claim against any party

6.3 Consequences of Violation

Violation of these Terms may result in:

Removal from family groups
Termination of access to the App
Legal action where appropriate

7. Privacy and Data Protection

Your privacy is important to us. Please review our Privacy Policy, which explains:

What data we collect
How we use and protect your data
Your rights under UK GDPR

The Privacy Policy is incorporated into these Terms by reference.

Key points: - Your code word is end-to-end encrypted — we cannot read it - We do not sell your data - We do not store your email, name, or Google/Apple identity in our application database - We collect minimal information necessary for the service - Screenshots analysed by the scam checker never leave your device - Trusted contacts are stored locally on your device only

8. Intellectual Property

8.1 Our Rights

The App, including its code, design, graphics, logos, and content, is owned by Dignity Labs Ltd and protected by copyright, trademark, and other intellectual property laws.

8.2 Your License

We grant you a limited, non-exclusive, non-transferable, revocable license to use the App for personal, non-commercial purposes, subject to these Terms.

8.3 Restrictions

You may not:

Copy, modify, or distribute the App
Create derivative works based on the App
Remove any copyright or proprietary notices
Use our trademarks without permission

9. Subscriptions and Payments

9.1 Free Tier

The core functionality of Suracode is free:

Create or join one family group
Up to 6 family members
Up to 3 trusted contacts stored locally
7-day audit log (code word changes and family activity)
Unlimited code word changes
Real-time sync
PIN and biometric protection
Scam alerts feed from official sources
Manual scam checklist (8 warning signs)

9.2 Pro Features

Pro includes all free features plus:

Scam Pattern Checker — Compare screenshots against 350+ known scam indicators using on-device text recognition (OCR)
Family Voting — Ask family members to vote on suspicious messages (Scam / Not Sure / Safe)
Deepfake Video Call Check — Daily rotating gestures to verify video callers are real
Priority support

Pro is available through the following plans:

Monthly Subscription (£3.99/month)

Billed monthly. Auto-renews unless cancelled at least 24 hours before the end of the current billing period.

Annual Subscription (£34.99/year)

Billed annually. Auto-renews unless cancelled at least 24 hours before the end of the current billing period.

Lifetime Purchase (£79.99 one-time)

A one-time payment that provides Pro features without recurring charges. "Lifetime" refers to the operational lifetime of the Service — meaning for as long as Dignity Labs Ltd continues to make the App available. If Dignity Labs Ltd voluntarily and permanently discontinues the Service, no refund is owed. Temporary unavailability (including app store removal, maintenance, or service interruptions) does not constitute discontinuation. The lifetime purchase is non-refundable after 14 days (or such longer period as required by applicable consumer law).

9.3 Subscription Recovery

Your subscription is linked to your Apple ID or Google account, not to a specific device. If you lose your device, delete the App, or switch phones, you can restore your subscription by signing in with the same account. Dignity Labs Ltd does not manage subscriptions directly — all billing, renewals, and cancellations are handled by Apple or Google.

9.4 Family Subscription

A Pro subscription held by a family group's admin extends Pro features to all members of that family group ("Family Subscription"). Under a Family Subscription:

The admin selects a Pro plan (monthly, annual, or lifetime) and all members of their family group receive Pro features
If the admin cancels their subscription, Pro access ends for all family members at the end of the current billing period
If the admin leaves the family group, Pro access ends for the remaining members immediately unless another member subscribes independently
Each family group requires its own subscription — if you are a member of multiple family groups, Pro access applies only to the group linked to the subscription

9.5 Payment Terms

Subscriptions are billed through Apple App Store or Google Play Store
Prices are displayed in your local currency
Subscriptions auto-renew unless cancelled at least 24 hours before the end of the current period
Cancellation must be done through your app store account
No refunds for partial subscription periods, except as required by law

9.6 Price Changes

We may change subscription prices with 30 days' notice. Price changes do not affect current subscription periods.

10. Disclaimers

10.1 No Guarantee of Scam Prevention

IMPORTANT: Suracode is a communication tool designed to help verify identity. It is NOT a guarantee against scams or fraud.

We cannot guarantee that scammers will not find ways to circumvent identity verification
The App is one layer of protection, not a complete security solution
You should always exercise caution with unexpected requests for money or personal information

10.2 Scam Checker — What It Is and What It Is Not

The Scam Checker compares content you submit against a database of known scam indicators that we maintain. The results are provided for information only. They are not advice, not a recommendation, and not an assurance of any kind. We do not accept responsibility for anything you do or do not do based on a Scam Checker result.

The Scam Checker works by pattern-matching against known indicators at the time of analysis. It cannot identify every scam — particularly new methods, targeted attacks, or threats not yet in our database. A result showing low or no risk does not mean the content is safe, legitimate, or free from fraud.

By using the Scam Checker, you acknowledge and agree that:

(a) No automated system can detect every fraudulent or deceptive message.

(b) The Scam Checker is one tool among many — it does not replace your own judgement, independent checks, or professional advice.

(c) You are solely responsible for any decision you make about a message, regardless of the risk level the Scam Checker returns.

(d) We do not guarantee that our scam indicators database is complete, accurate, or up to date, or that results based on it will be correct.

(e) Our indicators database is compiled internally by Dignity Labs Ltd. It does not claim to cover all known scam methods or to include intelligence from law enforcement, regulators, or consumer protection bodies.

(f) The Scam Checker does not monitor or scan your messages automatically — you choose what to submit, and all analysis happens on your device.

(g) Nothing you submit to the Scam Checker is sent to Dignity Labs Ltd or any third party — all analysis is performed locally on your device.

(h) Dignity Labs Ltd does not owe you a duty of care or advisory obligation in connection with the Scam Checker or its results.

(i) The Scam Checker may produce false positives (legitimate content flagged as suspicious) and false negatives (fraudulent content not flagged). Neither gives rise to any claim against Dignity Labs Ltd.

(j) You must not treat any risk level or assessment as the deciding factor in whether to act on a message.

To the fullest extent the law allows, Dignity Labs Ltd is not liable for any loss, damage, cost, or harmful outcome of any kind arising from reliance on any Scam Checker result — including financial loss, identity theft, unauthorised transactions, data compromise, or emotional distress.

This does not exclude liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded under the Consumer Rights Act 2015, the Consumer Protection from Unfair Trading Regulations 2008, or other mandatory law.

This clause is drawn to your attention through (i) the first-use acknowledgement screen shown before you first use the Scam Checker, (ii) the "About this tool" button on the Scam Checker screen, and (iii) these Terms. This clause is written in plain language as required by section 68 of the Consumer Rights Act 2015.

All rights and remedies are fully reserved.

10.3 Service Availability

The App is provided "as is" and "as available"
We do not guarantee uninterrupted or error-free operation
We may modify, suspend, or discontinue the Service at any time
We are not liable for any interruption or loss of service

10.4 Technical Limitations

Real-time sync requires an internet connection
Push notifications depend on device settings and network conditions
Biometric authentication depends on your device capabilities
We cannot guarantee compatibility with all devices or operating systems

10.5 Third-Party Services

The App relies on third-party services (Supabase, Google, Apple). We are not responsible for:

Outages or failures of third-party services
Changes to third-party service terms or pricing
Data breaches at third-party providers (though we use encryption to protect your data)

10.6 Scam Alerts

Scam alerts are sourced from third-party organisations including NCSC, Action Fraud, FCA, Which?, UK Finance, and others:

We do not guarantee accuracy, completeness, or timeliness of alerts
Alerts are for informational purposes only
We are not responsible for third-party content or inaccuracies
Alerts may be cached locally for offline access (refreshed when online)
Regional alerts (UK, US, AU) are provided based on your device locale

10.7 Family Voting (Pro Feature)

The family voting feature is advisory only:

Votes represent family members' opinions, not verified facts
You are responsible for sharing screenshots externally (via WhatsApp, text, etc.)
We do not store or transmit screenshots — sharing is external to the App
Final decisions about responding to suspicious messages remain your responsibility
We are not liable for decisions made based on family votes

10.8 Deepfake Video Call Check (Pro Feature)

The gesture verification feature:

Is one layer of protection against deepfake video calls, not a guarantee
May not detect all deepfake technologies, especially as AI advances
Should be used alongside other verification methods (e.g., asking questions only the real person would know)
Uses daily rotating gestures, but sophisticated attackers may find ways to predict or bypass this
Is advisory — always trust your instincts if something feels wrong
Does not record, monitor, or verify whether any person performed the gesture — the feature displays the gesture to you only and cannot confirm or deny anyone's identity

10.9 Evidentiary Limitations and Anti-Fraud Provision

No output of this App — including risk levels, votes, gestures, audit records, or any other feature — is intended for use as evidence, proof, supporting material, or due diligence in any legal, regulatory, insurance, banking, financial, or dispute resolution proceeding of any kind.

This applies to every feature of the App:

(a) Scam Checker results — A low-risk or no-risk result does not prove that a message is safe, legitimate, or free from fraud. It cannot be used as evidence of due diligence, verification, or good faith in any proceeding or claim.

(b) Family vote results — A vote outcome does not prove consensus, expert opinion, or verification of any message. It cannot be used as evidence of any of these things.

(c) Deepfake gesture check — The gesture check does not prove that a video caller's identity has been verified. The App cannot confirm or deny anyone's identity. It cannot be used as evidence of identity verification.

(d) Family code word — Successful or unsuccessful use of a code word does not prove that any person's identity has been confirmed or denied. It cannot be used as evidence of identity verification.

(e) Audit logs — Logs maintained by the App are for internal purposes only. They are not designed or intended as forensic, legal, or regulatory evidence.

(f) Using any App output in the ways described in this section is expressly prohibited under Section 6.2 and is a material breach of these Terms.

Dignity Labs Ltd is not liable for any consequence arising from anyone using any App output in any proceeding, claim, or dispute.

11. Limitation of Liability

11.1 Exclusion of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, DIGNITY LABS LTD AND ITS DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR:

Any indirect, incidental, special, consequential, or punitive damages
Any loss of profits, revenue, data, or business opportunities
Any losses arising from scams, fraud, or identity theft
Any losses arising from reliance on the App, scam checker results, scam alerts, or family votes
Any losses arising from service interruptions
Any losses arising from deepfakes or AI-generated impersonation
Any losses arising from the use of any App output in any legal, regulatory, insurance, or dispute resolution proceeding

11.2 Cap on Liability

OUR TOTAL LIABILITY FOR ANY CLAIMS ARISING FROM YOUR USE OF THE APP SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE 12 MONTHS PRECEDING THE CLAIM, OR £50, WHICHEVER IS GREATER.

11.3 Consumer Rights

Nothing in these Terms affects your statutory rights as a consumer under UK law, including:

The Consumer Rights Act 2015
The Consumer Contracts Regulations 2013

If you are a consumer, some limitations may not apply to you.

12. Indemnification

You agree to indemnify and hold harmless Dignity Labs Ltd, its directors, employees, and agents from any claims, damages, losses, or expenses (including legal fees) arising from:

Your use of the App
Your violation of these Terms
Your violation of any third-party rights
Any content you submit through the App
Your external sharing of screenshots or other content
Your use of any App output in any legal, regulatory, insurance, or dispute resolution proceeding

13. Termination

13.1 By You

You may stop using the App at any time by:

Deleting the App from your device
Leaving any family groups you have joined
Cancelling any Pro subscription through your app store

13.2 By Us

We may terminate or suspend your access to the App if:

You violate these Terms
We are required to do so by law
We discontinue the Service

13.3 Data Deletion

You can delete your data at any time by:

In-App: Settings → Leave Family (deletes all your data)
By Request: Email [email protected]

We will process deletion requests within 30 days.

13.4 Effect of Termination

Upon termination:

Your license to use the App ends immediately
You must delete the App from your devices
We may delete your data in accordance with our Privacy Policy
Pro subscription benefits end (manage cancellation via your app store)
Sections that should survive termination (including limitation of liability, evidentiary limitations, and indemnification) will continue to apply

14. Regional Terms

Depending on your location, additional terms may apply:

14.1 United Kingdom

If you are a consumer in the United Kingdom, these Terms are subject to mandatory consumer protections under:

Consumer Rights Act 2015
Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013

Nothing in these Terms affects your statutory rights.

14.2 European Union

If you are a consumer in the European Union:

You have a 14-day right to withdraw from any paid subscription without giving a reason
You may exercise this right by contacting us at [email protected]
This right expires 14 days after the day you subscribed
If you have already used premium features during the withdrawal period, you may be charged a proportionate amount
You may use the EU Online Dispute Resolution platform: https://ec.europa.eu/consumers/odr

In accordance with the Digital Services Act (Regulation (EU) 2022/2065), Dignity Labs Ltd does not engage in targeted advertising, does not deploy recommender systems, and does not process personal data for profiling purposes. Contact details for DSA-related enquiries: [email protected].

14.3 United States

State Privacy Laws: Residents of California (CCPA/CPRA), Virginia (VCDPA), Colorado (CPA), Connecticut (CTDPA), and any other US state with applicable consumer privacy legislation have the right to know what personal information we collect, request deletion, and opt out of sale of personal information. We do not sell personal information. See our Privacy Policy for details. To exercise any state privacy right, contact [email protected].

Arbitration: To the extent permitted by applicable law, including the Federal Arbitration Act (9 U.S.C. §§ 1–16), any disputes arising from these Terms or your use of the App shall be resolved through binding arbitration rather than in court, except that you may assert claims in small claims court if your claims qualify. You waive any right to participate in a class action lawsuit or class-wide arbitration. The arbitration shall be administered by JAMS under its Streamlined Arbitration Rules and Procedures. If you cannot afford the arbitration filing fee, Dignity Labs Ltd will pay it.

14.4 Australia

If you are a consumer in Australia:

Nothing in these Terms excludes, restricts, or modifies any guarantee, right, or remedy you may have under the Australian Consumer Law
Our liability for breach of a consumer guarantee is limited to resupplying the services or paying the cost of having them resupplied
The limitation of liability in Section 11 is subject to your consumer rights under Australian Consumer Law

14.5 Canada

If you are a consumer in Canada, your personal information is handled in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation. You have the right to access, correct, and request deletion of your personal information. To exercise these rights, contact [email protected].

14.6 Other Jurisdictions

The App is intended for use in the United Kingdom, European Union/EEA, United States, Australia, and Canada. If you access the App from any other jurisdiction, you do so at your own initiative and are solely responsible for compliance with local laws. If any provision of these Terms is unenforceable in your jurisdiction, it shall be modified to the minimum extent necessary to be enforceable, and the remaining provisions shall continue in full force and effect. Nothing in these Terms overrides any mandatory consumer protection afforded to you by the laws of your country of residence.

15. Changes to Terms

We may update these Terms from time to time. When we do:

We will update the "Last Updated" date
For material changes, we will notify you via the App or email
Continued use after changes constitutes acceptance
If you do not agree with changes, you must stop using the App

16. Governing Law and Disputes

16.1 Governing Law

These Terms are governed by the laws of England and Wales.

16.2 Jurisdiction

Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales, except:

If you are a consumer in the EU/EEA, you may bring proceedings in your country of residence
If you are a consumer in Australia, you may bring proceedings in Australia
If you are a consumer in Canada, you may bring proceedings in your province of residence
Arbitration provisions in Section 14.3 may apply to US users

16.3 Consumer Disputes

If you are a consumer in the EU, you may also be entitled to use the EU Online Dispute Resolution platform: https://ec.europa.eu/consumers/odr

16.4 Informal Resolution

Before initiating formal proceedings, we encourage you to contact us at [email protected] to attempt to resolve any disputes informally.

17. General Provisions

17.1 Entire Agreement

These Terms, together with the Privacy Policy and any other policies referenced herein, constitute the entire agreement between you and Dignity Labs Ltd.

17.2 Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

17.3 Waiver

Our failure to enforce any provision of these Terms does not constitute a waiver of that provision or our right to enforce it later.

17.4 Assignment

You may not assign or transfer your rights under these Terms. We may assign our rights to any affiliate or successor.

17.5 No Third-Party Rights

These Terms do not create any rights for third parties, except as expressly stated.

17.6 Force Majeure

We are not liable for any failure or delay in performance due to circumstances beyond our reasonable control, including natural disasters, war, terrorism, strikes, or internet/power outages.

18. Open Source Licenses

The App may include open-source software components. These components are subject to their own license terms, which are available within the App or upon request.

19. Contact Us

For questions about these Terms:

Dignity Labs Ltd Company Number: 16954194 Registered in England and Wales

Email: [email protected] Website: https://dignitylabs.co.uk

20. Summary of Key Points

Topic	Summary
What is this?	A family code word app to verify identity and check for scams
Is it free?	Core features are free; Pro features (pattern checker, voting, deepfake check) require subscription
How much is Pro?	£3.99/month, £34.99/year, or £79.99 lifetime
Can you guarantee scam prevention?	No — this is one layer of protection, not a complete solution
Can I use results as evidence?	No — no output of the App is intended for use in any legal, insurance, or dispute proceeding
What about my data?	End-to-end encrypted; screenshots never leave your device; see Privacy Policy
Can I cancel anytime?	Yes, via your app store account
What law applies?	Laws of England and Wales
Where is the App available?	UK, EU/EEA, US, Australia, and Canada
How do I contact you?	[email protected]

These Terms of Service were last updated on 7 February 2026.