Suracode — App Addendum
This addendum supplements the Dignity Labs Base Terms of Service. By using Suracode, you agree to both the base terms and this addendum. If there is any conflict, this addendum prevails for Suracode.
Suracode is a mobile application that allows families to:
The App is designed to help families protect themselves against voice impersonation scams, including those using artificial intelligence.
The App uses Google Sign-In or Apple Sign-In to authenticate your identity. Authentication is handled entirely by Supabase Auth, our backend infrastructure provider. When you sign in:
You are responsible for maintaining the security of your Google or Apple account. We are not liable for any unauthorised access resulting from compromise of your third-party authentication credentials.
JOINCODE-ENCRYPTIONKEY)In addition to the general responsibilities in the base terms, you are responsible for:
All safety-critical actions within a family group — including safe word changes, compromised word alerts, and membership changes — are logged and visible to every member of that family group. No member can make changes to the family's safety infrastructure without those changes being recorded and visible to all other members.
In addition to the general prohibited uses in the base terms, you must NOT:
The core functionality of Suracode is free:
| Feature | Detail |
|---|---|
| Family members | Up to 4 members per family group |
| Family groups | Create or join one family group |
| Trusted contacts | Up to 3 custom contacts, stored locally on your device |
| Safe word | Create, reveal, change, mark compromised — unlimited |
| Real-time sync | Code word syncs across all family members' devices |
| Scam alerts | Curated feed from official UK, US, and AU sources |
| Scam checklist | Manual 8-point warning sign checklist |
| Family check-ins | Daily check-in system with streak tracking |
| Audit log | 7-day log of code word changes and family activity |
| Security | PIN and biometric protection |
Pro includes all free features plus:
| Feature | Detail |
|---|---|
| Scam Pattern Checker | Compare screenshots against 500+ known scam indicators using on-device OCR |
| URL Threat Checking | URLs extracted from scanned messages are checked against external threat databases (Google Safe Browsing) via a Supabase Edge Function — no message content is shared |
| Phone Number Spam Lookup | Phone numbers extracted from scanned messages are checked against spam databases (SkipCalls) via a Supabase Edge Function — no message content is shared |
| Email Domain Scoring | Email addresses extracted from scanned messages are checked against known suspicious domains — no message content is shared |
| Scan History | Results of past scans (risk level, score, flagged URLs, phone numbers, and email domains) are stored in our database linked to your anonymous UUID — no message content is stored |
| Family Voting | Ask family members to vote on suspicious messages (Scam / Not Sure / Safe) |
| Scam Literacy Insights | Category-specific educational insights after scam checks |
| Deepfake Video Call Check | Daily rotating gestures to verify video callers are real |
| Multi-family groups | Create or join multiple family groups |
| Up to 20 family members | Free tier limit of 4 members per family is increased to 20 |
| Extended audit log | No time limit on audit history |
| Unlimited trusted contacts | No cap on locally stored contacts |
Monthly Subscription: £3.99/month
Billed monthly. Auto-renews unless cancelled at least 24 hours before the end of the current billing period.
Annual Subscription: £34.99/year
Billed annually. Auto-renews unless cancelled at least 24 hours before the end of the current billing period.
Lifetime Purchase: £99.99 one-time
A one-time payment that provides Pro features without recurring charges. "Lifetime" refers to the operational lifetime of the Service — meaning for as long as Dignity Labs Ltd continues to make the App available. If Dignity Labs Ltd voluntarily and permanently discontinues the Service, no refund is owed. Temporary unavailability (including app store removal, maintenance, or service interruptions) does not constitute discontinuation. The lifetime purchase is non-refundable after 14 days (or such longer period as required by applicable consumer law).
Any family member can subscribe to Pro. When a member subscribes, Pro features are extended to all members of that family group ("Family Subscription"). Under a Family Subscription:
You may cancel your subscription at any time through your app store account settings:
Cancellation takes effect at the end of the current billing period. You retain access to Pro features until that date. Deleting the App from your device does not cancel your subscription — you must cancel through your app store. We do not process cancellations directly. Cancelling your subscription is no harder than subscribing.
If you are a consumer in the United Kingdom, European Union, or European Economic Area, you have a statutory right to cancel your subscription within 14 days of purchase without giving a reason. This right applies to your initial subscription and to any renewal that commits you to a further period of 12 months or more (such as an annual plan).
To exercise this right, cancel through your app store account (see S5.3) or contact us at [email protected]. If you have already used Pro features during the cooling-off period, you may be charged a proportionate amount for the service received. Refunds under cooling-off rights will be processed within 14 days of receiving your cancellation request.
If your Pro subscription expires or is cancelled, your account reverts to the free tier at the end of the current billing period. You retain access to all free tier features. Pro features (scam checker, family voting, multi-family groups, extended audit log, unlimited trusted contacts, scam literacy insights, and gestures) become unavailable. Data associated with Pro features is retained in our database for 90 days in case you resubscribe. After 90 days, Pro-only data may be deleted.
IMPORTANT: Suracode is a communication tool designed to help verify identity. It is NOT a guarantee against scams or fraud. We cannot guarantee that scammers will not find ways to circumvent identity verification. The App is one layer of protection, not a complete security solution. You should always exercise caution with unexpected requests for money or personal information.
The Scam Checker compares content you submit against a database of known scam indicators that we maintain. The results are provided for information only. They are not advice, not a recommendation, and not an assurance of any kind. We do not accept responsibility for anything you do or do not do based on a Scam Checker result.
The Scam Checker works by pattern-matching against known indicators at the time of analysis. It cannot identify every scam — particularly new methods, targeted attacks, or threats not yet in our database. A result showing low or no risk does not mean the content is safe, legitimate, or free from fraud.
By using the Scam Checker, you acknowledge and agree that:
(a) No automated system can detect every fraudulent or deceptive message.
(b) The Scam Checker is one tool among many — it does not replace your own judgement, independent checks, or professional advice.
(c) You are solely responsible for any decision you make about a message, regardless of the risk level the Scam Checker returns.
(d) We do not guarantee that our scam indicators database is complete, accurate, or up to date, or that results based on it will be correct.
(e) Our indicators database is compiled internally by Dignity Labs Ltd. It does not claim to cover all known scam methods or to include intelligence from law enforcement, regulators, or consumer protection bodies.
(f) The Scam Checker does not monitor or scan your messages automatically — you choose what to submit, and Pattern analysis happens on your device. For Pro subscribers, URLs, phone numbers, and email domains extracted from scanned text may be sent to external threat databases via Supabase Edge Functions for additional checking.
(g) Screenshots and images you submit to the Scam Checker never leave your device. Message content and extracted text are not transmitted. Pro features send only extracted URLs, phone numbers, and email domains to external threat databases — no message content is shared. See our Privacy Addendum for details.
(h) Dignity Labs Ltd does not owe you a duty of care or advisory obligation in connection with the Scam Checker or its results.
(i) The Scam Checker may produce false positives (legitimate content flagged as suspicious) and false negatives (fraudulent content not flagged). Neither gives rise to any claim against Dignity Labs Ltd.
(j) You must not treat any risk level or assessment as the deciding factor in whether to act on a message.
To the fullest extent the law allows, Dignity Labs Ltd is not liable for any loss, damage, cost, or harmful outcome of any kind arising from reliance on any Scam Checker result — including financial loss, identity theft, unauthorised transactions, data compromise, or emotional distress.
This does not exclude liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded under the Consumer Rights Act 2015, the Consumer Protection from Unfair Trading Regulations 2008, or other mandatory law.
This clause is drawn to your attention through (i) the first-use acknowledgement screen shown before you first use the Scam Checker, (ii) the "About this tool" button on the Scam Checker screen, and (iii) these Terms. This clause is written in plain language as required by section 68 of the Consumer Rights Act 2015.
All rights and remedies are fully reserved.
Scam alerts are sourced from third-party organisations including NCSC, Action Fraud, FCA, Which?, UK Finance, and others. We do not guarantee accuracy, completeness, or timeliness of alerts. Alerts are for informational purposes only. We are not responsible for third-party content or inaccuracies. Alerts may be cached locally for offline access and are filtered by region based on your device locale.
The family voting feature is advisory only. Votes represent family members' opinions, not verified facts. You are responsible for sharing screenshots externally (via WhatsApp, text, etc.). We do not store or transmit screenshots — sharing is external to the App. Final decisions about responding to suspicious messages remain your responsibility. We are not liable for decisions made based on family votes.
The gesture verification feature is one layer of protection against deepfake video calls, not a guarantee. It may not detect all deepfake technologies, especially as AI advances. It should be used alongside other verification methods. The App displays the gesture to you only — it does not record, monitor, or verify whether any person performed the gesture, and cannot confirm or deny anyone's identity.
In addition to the exclusions in the base terms, Dignity Labs Ltd shall not be liable for:
In addition to the indemnification in the base terms, you agree to indemnify Dignity Labs Ltd against claims arising from:
No output of this App — including risk levels, votes, gestures, audit records, or any other feature — is intended for use as evidence, proof, supporting material, or due diligence in any legal, regulatory, insurance, banking, financial, or dispute resolution proceeding of any kind.
This applies to every feature of the App:
(a) Scam Checker results — A low-risk or no-risk result does not prove that a message is safe, legitimate, or free from fraud. It cannot be used as evidence of due diligence, verification, or good faith in any proceeding or claim.
(b) Family vote results — A vote outcome does not prove consensus, expert opinion, or verification of any message. It cannot be used as evidence of any of these things.
(c) Deepfake gesture check — The gesture check does not prove that a video caller's identity has been verified. The App cannot confirm or deny anyone's identity. It cannot be used as evidence of identity verification.
(d) Family code word — Successful or unsuccessful use of a code word does not prove that any person's identity has been confirmed or denied. It cannot be used as evidence of identity verification.
(e) Audit logs — Logs maintained by the App are for internal purposes only. They are not designed or intended as forensic, legal, or regulatory evidence.
(f) Using any App output in the ways described in this section is expressly prohibited under Section S3 and is a material breach of these Terms.
Dignity Labs Ltd is not liable for any consequence arising from anyone using any App output in any proceeding, claim, or dispute.
You can delete your Suracode data at any time by:
This will remove your anonymous UUID from the family group immediately, delete your membership, votes, check-in records, and scan results from our database, delete all local data (PIN, encryption key, trusted contacts) from your device, and if you are the last member, the entire family group is deleted.
We will process deletion requests within 30 days.
| Topic | Summary |
|---|---|
| What is this? | A family code word app to verify identity and check for scams |
| Is it free? | Core features are free (up to 4 family members); Pro features require subscription (up to 20 members) |
| How much is Pro? | £3.99/month, £34.99/year, or £99.99 lifetime |
| Who can subscribe? | Any family member. One subscription covers the whole family group. |
| Are all members equal? | Yes. There are no admin or special roles. All actions are logged and visible to everyone. |
| Can you guarantee scam prevention? | No — this is one layer of protection, not a complete solution |
| Can I use results as evidence? | No — no output is intended for use in any legal, insurance, or dispute proceeding |
| What about my data? | End-to-end encrypted; screenshots never leave your device; Pro sends URLs, phone numbers, and email domains only to threat databases; see Privacy Addendum |
| Can I cancel anytime? | Yes, via your app store account (see Section S5.3) |
This addendum was last updated on 31 March 2026.
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